- Assistant director audit canada revenue agency software#
- Assistant director audit canada revenue agency plus#
The agency in February contended that its own system had not been compromised, that unauthorized third parties had been able to access Canada Revenue Agency accounts by stealing commonly used passwords from other, non-government sites and using them to unlock My Account, the CRA vehicle used to process CERB payments. When it suddenly became apparent the agency’s call centre capacity would fall well short of what was required, Butikofer called Amazon, which offers a way of quickly expanding computing power (known as cloud services) through its Web Services unit. “No one would think that government is innovative,” Butikofer said during her joint interview with Vermaeten, “but we really had to be creative.” Photo by Supplied / Canada Revenue Agency Annette Butikofer, assistant commissioner of the Canada Revenue Agency’s information technology branch.
Assistant director audit canada revenue agency plus#
Another 500 plus members of the agency’s information technology group were given the job of designing and implementing the expanded networks.
Assistant director audit canada revenue agency software#
Software engineers wrote hundreds of thousands of lines of code in making changes to more than 40 of the agency’s larger computer systems and databases.Īnnette Butikofer, assistant commissioner of the CRA’s information technology branch, explained that a team of more than 200 were on conference calls daily, tracking legislative and technical developments and how these would affect how CERB should be calibrated. But, they added, it did feature unusually complex collaboration between federal departments working at speed. Information technology experts consulted by this newspaper claim the development effort involved would not normally constitute a high degree of difficulty. The federal government has already spent $43 billion on CERB, which provides $2,000 per month to people who have lost their jobs due to the COVID-19 pandemic. They watched nervously as two million Canadians applied for it the first three days it was made available, then sighed in relief when it became apparent there were no significant glitches. Spurred by adrenaline, the Canada Revenue Agency and ESDC co-developed the $500-a-week Canadian Emergency Response Benefit in little more than three weeks, leaving next to no time for testing. This advertisement has not loaded yet, but your article continues below. If they couldn’t handle the sudden spike in COVID-related volumes, the government - and millions of EI and other claimants - would be in trouble. More pertinent as far as the EI system went, these two organizations maintain some of the government’s deepest reservoirs of computing power. Only the Canada Revenue Agency had a bigger workforce, some 45,000 strong.
The EI system was run by Employment and Social Development Canada, the second largest employer of civilians within the federal government with 27,000 workers. This was a defining moment for government operations. Then, on March 15, Vermaeten learned the Employment Insurance system was being overwhelmed by applications from employees of companies shutting down because of COVID-19 restrictions. “Things were looking great,” he noted in an internal agency interview shared with employees. Article content Frank Vermaeten, the assistant commissioner of the Canada Revenue Agency.
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